All advice is provided free of charge. We provide free advice and information on a wide range of issues and subjects.
All the files we keep are only seen by ourselves and our client. They are never shared with anyone else unless specifically requested by the client. All issues discussed with the client are strictly confidential and not discussed outside the CAB unless requested by the client. All advisers our bound by confidentiality agreements to this effect. If we are unable to supply the specialist advice needed by the client we will endeavour to refer them to a specialist adviser or solicitor
Harlow Citizens Advice bureau provide home visits to clients that have been referred via Community Agents on 0800 9775858 , www.communityagentsessex.org.uk or Essex County Council FABA Team (Financial Assessments and Benefits Advice team). Once referred we are able to assist clients on the completion and assistance with Personal Independence forms, Attendance Allowance forms and other benefit enquiries.
Bureau Services 2015
New telephone number 03444770808.
A Webchat service began in April (NEW)
We are now a booking agency for those requiring Pension Advice (over 55’s and have defined contribution pension plans), we are able to send instant referrals to our Essex Pension Wise delivery centre. (NEW)
Working with Rainbow and the Health Navigator team every Wednesday in bureau to help clients access services in which they may have had difficulty in the past. (NEW)
We continue in 2014/2015 to be East of England lead bureau in providing 4 Financial Capability Forums per annum to other organisations/people in the same line of delivery.
Our Debt Advisory Department (funded by MSE) has begun and will develop over time due to being a new initiative.
We have increased resources to assist with clients eligible for Debt Relief Orders, Citizens Advice now have a DRO Unit in which we are 1 of 11 bureaus that can refer into.
We have joined Adviceline in April, this means Overflow resource funded by Citizens Advice will answer between 50-100 Harlow clients extra per month.
Out of hours recorded information, and transfer partner options, Consumer Service, Money Advice Service, National Debt Line, Pensions Advisory Service
Extra resilience by working with 8 other bureaux in Essex. E-mail and Web chat access for clients.
Working with Maybury Open Door and Family Mosaic to provide further advice days at St Pauls.
Continue to work with Harlow Council’s Welfare Reform and Housing team by accepting referrals for clients in need of advice and information.
Red Cross appointments held from bureau for those that require asylum support and access to the destitution fund.
Work in partnership with Circle Housing to provide one to one appointments for those struggling with their finances.
Essex Social Services Help in Hand project held once a month in bureau to provide support and assistance to birth parents and grandparents after an adoption process. (NEW)
Monthly Court Desk Help at Chelmsford County Court, working with Essex Citizens Advice for individuals in Harlow and providing any follow up advice needed.
Being part of a new project which will enable Litigants in Persons to be equipped with correct documentation and information about representing themselves.
Law Clinics have begun in January, a new initiative which I am sure is highly needed and will develop over time. Working with solicitors over all subject matters to assist clients with free legal help.
Working with our local Community Agents to help those most vulnerable (NEW)
Monthly advice sessions at Ingeus offices in Harlow to assist those that are needing further help to solve presented issues.
Helping clients to access Legal Aid under the Housing criteria and working with Law clinics for accessibility in other subject matters.
We have delivered 50 one-to-one Energy advice appointments to those in fuel poverty.
We have an Energy Specialist in which can deliver one-to-one energy advice appointments up until October 2015 (NEW)
We will be delivering Money Management sessions to those under 25 in Harlow.
Provide Home visits for vulnerable clients who need assistance with PIP/AA forms.
Provide statistics/outcomes in all areas of CAB advice work.
Continue to work closely with our national Research and Campaigns team to gather evidence of injustice and discrimination.
Working with other organisations to write joint funding bids to gain and develop services for people in Harlow.
A distributor of Essential Living Fund (administrator and authorisations are from Southend Council).
A distributor of Foodbank Vouchers once authorised.
A distributor of Community Chest funds once authorised.
We value ourselves highly as a client centred organisation. Our ethos is work closely with other organisations with the same aims and principles and those that historically can deliver the best solution for the client’s needs and surrounding issue.
On the 25th May 2016, Harlow Citizens Advice Bureau will be 60 years old. We will be planning a 60th Anniversary.