Receptionists

Receptionists are an integral part of the team, managing ‘front-of-house’ on the basis of information provided by the advice session supervisor. Depending on the size and resources of the bureau, the receptionist role may be undertaken by one or more people. As a receptionist you would:

Specific qualifications and experience are not required to take on the role. You need to:

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Information assistants

Not all clients need advice – some only require help to locate the right information. Information assistants provide exactly that, and also support clients to use the different facilities that are available, such as kiosks, online PCs, benefits calculators and direct-dial phones. As an information assistant you would:

Specific qualifications and experience are not required to take on the role. You need to:

Administrators

As a CAB volunteer administrator you would ensure the smooth running of a bureau by: