All advisers receive comprehensive free training, which is recognised and respected throughout the country.
The training programme consists of observation, working through self-study packs, and a five day course run by Citizens Advice. You will be supported throughout your training by an in-bureau Guidance Tutor. Most bureaux have several trainees at any one time, so you are likely to be training with other new volunteers. We find that most people complete the adviser training programme in 6-12 months, although this will, of course, depend on how much time you are able to commit to it.
All volunteers are fully supported and supervised throughout their involvement with CAB.
There will be a paid member of staff that you can turn to for extra support if you feel you need it. There is an Advice Session Supervisor on duty at each advice session to guide and assist volunteer advisers. We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.