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The Aims and Principles of the Citizens Advice Bureau Service

Our aims

To provide the advice people need for the problems they face to improve the policies and practices that affect people’s lives.

Our principles

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.


Harlow Citizens Advice Bureau is primarily an advice provider.

We are a registered charity and are largely staffed by volunteer advisers who give their time freely to the work of the CAB. All our advisers are trained and qualified by the Citizen Advice Bureau who audit, oversee and maintain the quality of advice giving standards set by the CAB. We are part of a network of 416 Citizens Advice Bureaux across England and Wales, all of which are independent registered charities. All are members of “Citizens Advice”, the organisation that provides training and support to member bureaux, and coordinates national policy work. Together they make up the Citizens Advice service.

We are a charity funded from various sources, ranging from support and funding from Harlow Council to personal donations from the general public. All advice is provided free of charge. We provide free advice and information on a wide range of issues and subjects, but all advice is quality assured.