We are
Citizens Advice
Harlow
We are an independent charity that was formed in 1956 as part of a national network of Citizens Advice working together. We value diversity, promote equality and challenge discrimination wherever we see it.
We provide free, independent, confidential & impartial advice and campaign on big issues affecting people’s lives.
Our Mission
To provide advice that helps people to overcome their problems
Our Vision
Is for people to have the knowledge and confidence they need to find their way forward, whoever they are and whatever problem they face.
Our Values
Values are hugely important, they are our culture, the way we work, what we expect of one another and what our clients can expect of us.
Our values govern everything
we do at every level.
We are open and transparent
We continue to learn and grow
We have trust in each other
We aim for quality, whatever our role
We are a trusted part of the community because the service is delivered locally, by skilled staff and volunteers.
Our volunteer advisers and staff care deeply about contributing to their local community and improving their lives.
We have experienced and skilled advisers. We take great care in providing a dedicated personalised training plan. It takes between 6 months and a year for our volunteer advisers to become fully trained and qualified. We have a well-developed training, support and management systems to support our work regulated by the Financial Conduct Authority.
We work to nationally recognised quality frameworks. Our advice-giving skills meet the Advice Quality Standard. Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients. Our debt work is regulated by the Financial Conduct Authority.
