Adviser for the Probation Service
At Citizens Advice Harlow, we provide free, independent, and confidential advice to our diverse community.
Citizens Advice Harlow, working together with our regional consortium, Citizens Advice Essex, has been awarded grant funding from the Ministry of Justice to provide support and advice to people on probation concerning their benefits entitlements, and to provide any debt advice they need to support them as they move forward. The service covers the Probation Service offices in Harlow and the Cambridgeshire Police and Crime Commissioner area. We have already made great progress in implementing the service, and you will have the support of a regional team to ensure its continued success. We are seeking a skilled individual who has a background in providing independent advice, however, if candidates have experience in closely related fields and are able to undertake the necessary training to undertake this technically demanding role, we will consider you.
In this role, you will be responsible for ensuring that advice is delivered to consistently high standards. You will have excellent communication and advocacy skills, as well as the ability to manage a caseload. You will complement this with strong IT skills and the ability to analyse and interpret information. .
Why Join Us?
1. Impactful work: As an Adviser for the Probation Service you will be at the forefront of delivering essential advice services that positively impact individuals and families in our community. Your work will help people navigate complex issues and improve their lives.
2. Collaborative environment: Join a team that values collaboration, innovation, and excellence. We foster a supportive and inclusive culture where everyone's contributions are valued, and professional development is encouraged.
3. Professional growth: We are committed to your development. You will have access to training programs, workshops, and opportunities to enhance your skills and advance your career within our organisation.
Contract type: Fixed-term contract until 31st January 2027
Hours of work: 37.5 hours per week
Salary: £23,500 pa for a trainee role, rising to £28,500 pa for a qualified adviser
Company benefits: Life Assurance, 24/7 access to a GP via video or phone consultation, second medical opinion on a diagnosis, Mental Health support including up to 10 sessions of counselling, mental well-being tools such as mindfulness and meditation exercises, dental advice via a chat service and financial and legal advice.
Join us at Citizens Advice Harlow and be part of a team dedicated to making a difference.