Privacy Policy

At Harlow Citizens Advice, we collect and use your personal information to help us solve your problems, communicate with you and improve our service.

We only ask for the information that we need at the time and we will always let you decide what you feel comfortable telling is, explain to you why we need it and treat your personal information as confidential. When we do this, we will only access the information when we have a good reason to do so, only share it when it is necessary and relevant and we will never sell your information to anyone.

We handle and store your personal information in line with data protection law.

Who are we?
We are Citizens Advice Harlow, a registered charity number: 1135235. Company number: 7013193
If you wish to contact us directly regarding a privacy or data protection issue, email 

Who is responsible for keeping your information safe?
Citizens Advice Harlow is the Data Controller
Our Senior Information Risk Officer is Mhairi Laker-Jones

Your Rights
You can contact us at any time and ask us:

  • what information we've stored about you

  • to change or update your details

  • to delete your details from our records

You can withdraw your consent for the processing of your personal data at any time. To do so, please contact us at sadie.crocker@harlowcitizensadvice.org.uk

More information about your data rights
You can find out more about your data rights on the Information Commissioner's website https://ico.org.uk/your-data-matters/
For further assistance on requesting your information by making a subject access request, including the details that you will need to provide, please see the following ICO guidance https://ico.org.uk/your-data-matters/official-information/

Third-Party Software We use third-party software to provide a chatbot on our website. Some data is collected to improve the product and for marketing purposes. You can see the full chatbot policy and how your data is used, processed, and stored by our chatbot providers on their website: https://www.japeto.ai/privacy-policy. We may collect some information through the chatbot to help connect you with our services. If you send data to us, contact information, or any other information, we store and manage it according to our data policy.

Citizens Advice Privacy Policy
Citizens Advice Harlow is a member of National Citizens Advice. You can read their privacy policy here.

​